Businesses acknowledge the fact that retaining existing customers is more cost-efficient than seeking new clientele constantly. Consumers may extend their loyalty to a brand if they feel valued by the company and receive the ample attention they need. The danger lies when you commit and does nothing to salvage the damage done because customers can easily shift to another brand.
Others may think that business is a cold-hearted transaction devoid of any emotion. But what they fail to see is that companies that thrive and succeed are those that place a high value on their relationships with their stakeholders, such as their patrons and consumers.