How to drive traffic to your site

You set up your website and social media accounts, then expect people to visit them on their own. However, creating them and leaving them at that are not enough to reach your audience. You have to come up with some activity and engagement to let them know and draw them to your site.

Acquiring new customers and strengthening your relations with your existing ones involve an active pursuit online. Your internet presence has to be felt by your target market through strategic actions that will encourage them to visit your website. Before you launch any online marketing campaign, you have to ensure that your site has valuable content that will keep your visitors to come back and share it with others.

Now, how do you drive traffic to your site? Read on the following strategies that can help you with your site traffic.

Organic search

Every minute, millions of searches take place online. Your site can land in the first pages of search engines if you include the right keywords in your content. Internet users now use longtail keywords to narrow down search results, which you can employ in your site. Search Engine Optimisation (SEO) is one of the activities that site owners do to draw visitors. Even when algorithms change, it is important that your content is rich and images are properly tagged, without engaging in black hat tricks. Explore web directories and listings and see how they can contribute to your site’s searchability.

Social media

The popularity of social media has gone unnoticed by site owners and managers that it has become central in online marketing. Social networks like Facebook, Twitter, LinkedIn, Youtube and Reddit have become vital in linking and sharing sites, engaging customers and forming communities. Because social media platforms vary depending on usage, culture and trends, you have to customise your content accordingly. Tapping on the influence of online personalities also help in gaining credibility and authority to your brand.

Paid Ads

Advertisements are no longer limited to broadcast and print media. Brands turn to websites, search engines and social networks in placing ads. The likes of Google Adwords, Bing Ads, Facebook Ads, Instagram Sponsored Posts, Youtube Ads and Twitter Ads are also gaining the public’s attention. Other brands even get into advertisements promoted in online games. The good thing about ads online is that you can target your audience based on internet behaviours and site visits.

Referrals

Sites with high visitor rates can help boost traffic to your site through linkages. There are different ways to drop your site’s URL in sites with good domain authority. You can do this through link exchanges, guest posts, comments (as the first commenter) in blogs, and forum or Quora interactions. Of course, you have to select the sites where to put your site’s URL, as they must align with your brand and industry. Other methods are through webinars and article marketing, where you seed writeups to article banks, newsletters and syndication sites.

Email marketing

The best way to retain customers and constantly communicate with your existing audience is through email marketing. When they subscribe to your site, they can receive updates, announcements, news and stories about your brand. It is also helpful to always put in your email signature a link to your site.

Direct traffic

When people are more familiar with your site, they can simply type it in their browsers for reference. Make sure that you always put your site’s URL in your business cards, marketing materials, advertisements, presentations and the like. Having a domain name that is easy to remember is necessary to make it top-of-mind among your clientele.

With increasing site traffic, you can nurture visitors and convert them to become your loyal customers. Apart from these strategies, consistency is key in attracting more people to your site. You have to come up with fresh content regularly and update the information posted there. Moreover, you have to keep yourself abreast with the latest trends and news so you can align your strategies with whatever clicks with your target market.

Essential business software tools

Speed and efficiency are necessary ingredients in running a business. You need tools that will help you fast track your operations effectively, sort out your internal structure, keep up with the demands of your clientele, compete well in your industry, and protect your venture from possible threats.

Advanced technology in this smartphone age has an enormous selection of applications that can bring your business up-to-speed and efficiently like a well-oiled machine. It has made offices go paperless and enable remote transactions to happen in real time. There is a software for every aspect of your business that can systematise your processes and aid you to cut on time, effort and resources. The basic ones are office suite, security suite and e-mail service.

What are the various areas in your venture where you can use software to help you manage your business? If you have a limited budget, there are free software but may not have the full capacity you need. Otherwise, you can invest in software that can best serve your business requirements. You can look into these few examples and explore other resources available out there.

Accounting, budget and invoicing

Keeping tabs of your income and expenses is one of the trickiest parts of a business. You can be on top of your cash flow when you have the proper financial system in place where you can accurately record your numbers and generate reports.

Examples: Xero, Quickbooks, Wave, Freshbooks, Sage 50c, Zoho

Backup and Recovery

Data and information are vital to your venture. Thus, there is a need to protect them to avoid losing them entirely. Choose the most suitable software that has the capacity that can match your company’s requirements.

Examples: CloudBerry, EaseUS, Nakivo, Wondershare, Carbonite

Customer Relationship Management (CRM)

Acquiring, engaging and retaining clients, whether it’s a B2B or B2C company, are necessary to generate sales and profit. 

Examples: Zoho, Salesforce, HubSpot, Bitrix24, Pipedrive

Database

Organising your client list, business contacts, and other information is a good way to record and keep information. Find a software where you can easily draw out the kind of report you need, such as the demographics of your customers or spending habits.

Examples: Microsoft Access, Oracle Database Cloud Service, TeamDesk, MySQL, SAP Sybase ASE, Microsoft SQL Server

E-commerce

The rise of online transactions has become a common reality nowadays. E-commerce has made things faster and easier for customers without them having to leave their homes or offices.

Examples: Shopify, BigCommerce, Wix, Weebly, Volusion

E-mail marketing

E-mail still generates a huge return on investment (ROI) and an effective way of engaging customers. But if you have a huge list and need to send e-mails regularly, a marketing tool that can do that in a single click is most helpful. Thankfully, there are now sophisticated applications that can do that.

Examples: MailChimp, Constant Contact, ActiveCampaign, SendinBlue

File storage and document sharing

Organisations turn to cloud storage as a business solution for storing and sharing huge files. With file storage and document sharing software, it is efficient to operate if you have offices or team members working in various locations.

Examples: Google Drive, Dropbox, Sharefile, Apple iCloud, SharePoint, Slack, Samepage

Project Management

Implementing and overseeing a project can be a tedious process. But you can ease your worries if you have software that can easily track the project, allow team collaboration, minimise errors and generate reports.

Examples: Slack, Bitrix24, Samepage, Confluence, Wrike, Trello, Zoho Projects

Task Manager

When you are overseeing a team, it is good to manage their tasks and deliverables through software that can help organise the workflow.

Examples: Monday.com, Wrike, Evernote, Smartsheet, Asana, Quire

Time tracking

Professionals, freelancers, contractors and companies with work-from-home staff rely on time tracking software to charge bill hours or monitor workload and output.

Examples: Hubstaff, Time Doctor, Tsheets, Bitrix24, Zoho People, Timely

Thanks to technology, it is easy to connect and work with your team regardless of time and distance. Software applications can keep you on the same page and reduce mistakes. If you have a good command of every aspect of your business, you can determine the software that can best fit your needs and help you cut on time and budget. Find one that can perform two or more functions to make it economical, timesaving and proficient for your organisation.

The benefits of blogging to your business

Blogging has been around for more than two decades, and it has become widely used from personal journals to marketing and commercial purposes. Various brands and companies have also turned to blogs to communicate with their stakeholders. A blog gives an added dimension to your website, which usually has standard pages that do not need frequent updating.

There are several platforms with template designs that enable individuals, groups and companies to start blogging quite easily. Plugins and apps allow users to incorporate various features in their blogs that make it more attractive for readers. Moreover, blogs have become a rich source of information and entertainment among those who explore the world wide web. EO and its various chapters have also come up with blogs that have provided additional insights to members and readers. The ideal case is to host or attach your blog to your website to make it easier for you and your audience.

To have a blog, you should dedicate some time and effort to plan your content, post regularly, and respond to comments and queries. It’s not expensive to maintain a blog, which is why several ventures are also utilising this for their marketing efforts. Here are some of the benefits that having a corporate blog can bring to your business.

Increase traffic to your website

For your website to generate more traffic, it must have fresh content. Keeping a blog allows you to come up with new posts on a regular basis. It can increase your website’s SEO and inbound links when you have more articles through your blog, especially if you link it back to pages in your site. With more stories and information you share, you increase the searchability of your site as you harp on keywords that are related to your brand or business.

Inform and educate your customers

Through blog posts, you can explain concepts thoroughly. You can go beyond featuring your products or services but even come up with creative articles related to your industry that can be additional resources to your customers.

Connect you with your customers and prospects

Your website can be quite limiting as it will only present very pertinent information about your business. But you have many things to tell your audience beyond the details of your venture and some FAQs. The content you put in your blog can be customised based on the preferences of your readers, which can spark discussion and engagement.

Provide human touch

A blog provides a voice for your business, one that they do not often hear. You can inspire others through stories, highlight your people, share your passion, and put a human face to your company. That way, it strengthens your relationship with people as they see your brand beyond the logos, products, packaging or brochure.

Add value to your brand

Because you can talk about your brand in-depth, you can highlight its positive points without having to make it a hard sell. When you touch on other topics related to your business and provide relevant angles, you raise your brand’s authority, adding value to it that can endear to your customers and prospects.

Maintaining a blog can be either enjoyable or burdensome, but don’t lose your focus and always bear your readers in mind. You also have to stay close to your branding in any article you post. If you do well, it can lead to long-term positive results which can bolster your image and bring in additional income to your business.

Cloud storage: where to store your data

The 20th century saw the creation of cloud storage, but it was in the 21st century when it gained widespread use. Many businesses, especially those with offices, staff or dealings in two or more locations, have resorted to putting their data on a cloud platform for easy storage, sharing and collaboration. Understandably, it is a technology that most companies turn to in making their operations faster and more efficient.

There are advantages and disadvantages to using cloud platforms. It takes less physical space and infrastructure when you store data on the cloud. Running out of hard drive space is often a concern for computer users. Sharing of files is also easier because files may be accessed anytime, anywhere without sacrificing hard drive space. Meanwhile, because a third-party server stores the information, it runs the risk of falling on the wrong hands, with you having little control over it. Also, you always have to back up your data in case any uneventful thing happens.

Choosing which provider to host your files depends on your requirements and budget. There are those that are for free but with a limited capacity. If you prefer a bigger space and more secure software, then you have to be ready to shell out some money to acquire and maintain it. But first, it is good to familiarise yourself with the different platforms so you can choose which ones you can tap for your business needs.

Dropbox

Dropbox is probably one of the early players in this game as it began in 2007. It provides options for individuals and teams, offering the best sync technology, file recovery, and easy, secure sharing. One can set up an account for free, but there are plans available for some added features.

Capacity/Plans:

• Individual - Basic (2 GB free), Plus (1 TB at USD9.99/month), and Professional (2 TB at USD19.99/month)

• Team – Standard (3TB at USD12.50/user/month starting at three users), Advanced (As much space as your team needs at USD20/user/month), and Enterprise (customised solutions)

Google

The most common Google app for data storage and sharing is Google Drive, which can be used by individuals and teams at home, school or work. Google also developed Google Cloud as a business solution, which has improved security, advanced storage tiers and other features to support enterprises.

Capacity/Plans:

• Google One (combination of Google Drive, Gmail and Google Photos) - 15 GB free space, 100 GB at USD1.99/month, 200 GB at USD2.99/month, 1 TB at USD9.99/month, 2 TB at USD19.99/month, 10 TB at USD99.99/month, 20 TB at USD199.99/month, and 30 TB at USD299.99/month.

• Google Cloud Storage – Coldline (USD0.007 - USD0.014 per GB/month), Nearline (USD0.01 - USD0.02 per GB/month), Regional (USD0.02 - USD0.035 per GB/month), and Multi-Regional (USD0.026 - USD0.036 per GB/month)

iCloud

Apple’s cloud storage and computing version is the iCloud. The software allows iOS users to back-up data from their devices to remote servers, which they can access and share with other users. iCloud can be opened not only in iOS gadgets but also in macOS and Windows devices.

Capacity/Plans:

• 5 GB free, 50 GB at USD0.99/month, 200 GB at USD2.99/month, and 2 TB at USD9.99/month

OneDrive

Microsoft also came up with its cloud storage facility, called OneDrive. Apart from safety and accessibility, OneDrive also offers users access to their files even when they are not online. It also incorporates Office 365 in OneDrive.

Capacity/Plans:

• 5 GB free, 50 GB at USD1.99/month, 1 TB at USD6.99/month or USD69.99/year (comes with Office 365), and 6 TB (1 TB for 6 users) at USD9.99/month or USD99.99/year (comes with Office 365)

IDrive

IDrive offers multiple device back-ups and online file syncing as well as IDrive Express, where there are quick back-up and data retrieval through physical storage shipment. It also has snapshots and versioning which allows you to retain a maximum of 30 versions of all the files saved in your account.

Capacity/Plans:

• Personal - 5 GB free, 2 TB at USD69.50 in the first year, 5 TB at USD99.50 in the first year

• Business – 250 GB at USD99.50 in the first year, 500 GB at USD199.50 in the first year, 1.25 TB at USD499.50 in the first year

Box

Launched in 2005, Box allows its users to share files and collaborate. It serves individuals and businesses with a mobile application available in various smartphone operating systems.

Capacity/Plans:

• Individual – 10 GB free, 100 GB at US11.50/month

• Business – 100 GB at USD5.80/month, Unlimited storage at USD17.30/month, Unlimited storage plus unlimited external collaborators at USD28.70/month

Amazon Drive

Amazon also joined the cloud offering in 2011 through the Amazon Drive. It offers users the capacity to store files on remote servers, back them up, and share them. Its additional feature is photo printing through the Amazon Prints service.

Capacity/Plans:

• Amazon Photos – unlimited storage for photos, 5 GB free (videos, music and other files)

• Amazon Drive storage (photos are not counted in the storage allocation if you are a Prime member) – 100 GB at USD11.99/year, 1 TB at USD59.99/year

• Prime membership – USD12.99/month

There are many more cloud platforms that you can find. It’s a business solution that can help you in running your venture more efficiently, especially if you have remote offices or team members in various locations. If you are considering using this in your operations, be sure to take a deeper look into its capacity, security, performance, and pricing. You can also check with other business owners on their experience in using any of the cloud platforms. Test first those you are considering before you decide which one is the best for your enterprise.

Augmented Reality as a business tool

Augmented Reality (AR) has become a buzz term because of apps that utilise this technology. However, do not confuse AR with VR or virtual reality. VR provides an immersive experience beyond the physical realm into a simulated environment. Meanwhile, AR produces computer augmentations over a real scenario, mixing reality with enhanced graphics.

Still, AR is considered to be in the infancy stage. It started gaining popularity only recently because of games like Pokemon Go and social media enhancements like Instagram’s Superzoom. Several industries now incorporate this technology into their businesses. Let us take a look where AR can be applied to improve one’s products, services and operations.

Construction and interior design

Architects and interior designers can employ AR before building the physical structure by designing edifices and interior spaces where they can superimpose computer-generated images to real-life scenarios. It allows experts to foresee probable challenges and find solutions to them proactively.

Retail and clothing

The advent of e-commerce has brought shopping to a higher level that sparks creativity and innovation online and in-store. With AR, consumers can now preview goods before buying them and visualise how they fit in the actual realm. An example of this is the virtual dressing room of online shops.

Manufacturing and engineering

Creating products, machines or processes can be more precise with the aid of AR. Car manufacturers can factor in accurately crash scenarios. Others can calculate risks more effectively and address discrepancies between digital images and physical models.

Healthcare and Medicine

The breakthrough of AR into medicine can help save lives and improve health. X-rays, ultrasounds, patient monitoring and vein location, to name a few, can be more exact with the use of AR.

Education and training

Simulations are paving the way to in-depth training and honing of one’s skills. Some institutions have even started employing AR and VR into their methods of instruction. In the long run, schools will benefit from this technology in refining education and academics.

Travel and Tourism

There are many computer software and smartphone applications for travel that provide composite views of computer graphics and the real world. Users can view on their screens both the things around their environment and the information about them. Some apps provide accurate data on distance and directions that help in navigation.

Marketing and entertainment

We sometimes see newscasts and advertisements that use holograms. More and more brands attract consumers through AR apps and services. Not only do they gain attention and pique the interest of prospective buyers but they also engage customers through interactive features.

There’s a lot of room for progress with technology like AR. How it will move your industry and business remains to be seen. But as you keep your business abreast with technological advancements, don’t lose focus on relationships and putting human touch in your dealings with stakeholders. To expand your knowledge and understanding on the latest trends on entrepreneurship and business, take advantage of the learning events in EO Melbourne. Learn from fellow business owners and discuss with them the pros and cons of AR in one’s business.

Maximising e-commerce for your businesses

The advancement of technology has brought many businesses and brands to enter a new world where they can market and sell their ideas, products and services more efficiently – the cyberspace. E-commerce has made transactions faster, safer and convenient for both sellers or service providers and customers, breaking boundaries and timezones as it is on a global scale.

E-commerce is growing by the minute, and it has generated trillions of US$ in sales over the last few years. The transactions are not only limited to B2C sales but also include B2B deals. It goes to show that businesses utilise online platforms for sales and marketing, both in retail and wholesale.

Doing online selling and marketing can generate swifter results while saving costs on overhead expenses because you don’t have a physical store. However, there are still advantages in having a brick-and-mortar store where people can see and experience the products and services firsthand. If you opt to do online transactions, be sure that you stand above the fierce competition offering the same kind of services, you have efficient and secure delivery of your goods and services, and you can immediately respond to queries and concerns 24/7. Remember that the cyberspace can be accessed globally, and entering into that arena means opening your business to an international audience.

Once you have assessed the pros and cons of doing e-commerce for your business and found a greater advantage in doing it, you may consider the following suggestions.

1. ) Invest in a good site

Customers should be able to access and navigate your site straightforwardly. Get an expert who can layout your site and can provide the needed support. It is important to have software that can run an online system which you and your team can manage with no or little difficulty. Also, make your site secure and safe for you and your clients to avoid hacking and any form of cyber attacks.

2.) Provide great content and appealing visuals

Your content, such as your copy and visuals, must have a hook that can attract your customers to your site, substantial information to retain them, and credibility that can convince them to avail of your offerings. Share stories or come up with articles relevant to your brand and your audience. Use SEO to drive your site to the top of search engines.

3.) Utilise social media

Nowadays, it’s not enough that you put up a site and populate it with information. You need to promote your site, too. One method is to capitalise on the growing population of social media. Utilise the social networks you find suitable in advancing your business, which includes Facebook, Twitter, Instagram, LinkedIn, Youtube, and Pinterest, among many others. Study the behaviours of users per platform and customise your postings and responses based on those data.

4.) Engage influencers

A little help from online-savvy personalities can also boost your online presence and e-commerce transactions. Do affiliate marketing and reach out to bloggers and social media accounts that have a huge following. Establish relationships with them and partner with them in certain marketing campaigns. Allow them to test your products and services and engage them in making your offerings better and more visible to others.

5.) Create an email list

Although social media is powerful, there are so many messages coming in every second in these platforms that may dilute the communication stream. It is still effective to use emails in conveying your message to potential buyers or clients. Email is also a good way to personalise your communication to your audience and strengthen your relations with your existing customers. Employ email marketing alongside your social media plans to boost your presence online.

6.) Build an online community

In cyberspace, it is no longer a one-way street. There are many opportunities for dialogue and conversations. Create an avenue for your customers or clients to have an open communication line with you. Involve them in some of your projects. Listen to their feedback and respond to them right away so you can build trust between your brand and your market.

7.) Hold an online initiative

You can conduct a cyber sale event, contest, giveaway, social media parties, or other initiatives that can draw more people to your site and your business. Keep your audience and market interested in your brand through special projects that will excite them. It is good to have something for them to look forward to happening in your site throughout the year.

With the way technology is advancing to the future, there is no doubt that more and more businesses will be including e-commerce into their operations. If this is the path your venture wants to take, the critical part is to enter it fully prepared. Gather as many information as you can and consult with the experts. Then, assess how you can make the most of online selling and marketing and let it work to your advantage.

Alex Louey’s lessons on entrepreneurship through smartphone apps

With millions of apps available online that are increasing each year, an average smartphone user has a wide array of options on which ones to use that correspond to his needs. For Appscore co-founder and Managing Director Alex Louey, whose company has been developing apps, websites, cloud solutions, Internet of Things (IoT), and other technology-based products, it’s more than just building a software. Its mission is to create great customer experiences for their clients and make their lives easier every day.

“We started off as a mobile app company. But now, we've progressed from being very focused on apps to focusing on making our customers’ lives easier and better for them to do things,” Alex quipped. “It means that we don’t look into a particular technology. Rather, we look at the problem to be solved and the appropriate technology to do it. We look at the entire life cycle. We look at the customer experience and the problem that they're facing. Then, we build the software and look at what we can do to help clients engage customers and get the customers to use their business software,” he added.

Although Appscore is a technology company, Alex admitted to not having any IT background. He built his career on project management, working in various banks. It was not until he and his mate, Nick Bell, one of the co-founders of AppsCore, decided to start a business that he got into this industry. His parents, who were Chinese immigrants that ran restaurants, had advised him to get an education, work for somebody, and not get into the restaurant business. “It’s true. I'm not in the restaurant business, but I am working for myself,” he countered.

With the challenges that come with owning and running a business, Alex shares his insights and some entrepreneurial lessons derived from smartphone apps.

1.) Facebook Messenger or WhatsApp: Communication is key

“I use this a lot because it's a way that I communicate and talk to a lot of people. The idea is when you start a business you've got to talk to a lot of people. Even with existing clients, you've got to go out, talk to them, take them out to lunches, find out their future objectives. And it's all about communication. It's all about building relationships,” Alex explained.

He emphasised that the key is having the right networks and the right relationships. By engaging various stakeholders in the business, it allows him to understand the values that are important to their customers and staff. “As the company grows, I continue to learn how to communicate with a broad range of people. You need to speak to them in their language. Different people process communication in different ways. Some are very visual, while others are very auditory. As I’ve learned recently, some challenges that I’ve had was not about others being difficult, but it’s the way I communicate with them. They don’t understand because they don’t process information the way I do. So, I’ve had to change the way I communicate to get my message across.”

In communicating with different kinds of people, Alex underscored the need to be genuine about it to show care. He receives and exhibits care through his engagement with EO Melbourne, where he found value in talking to people who share similar experiences with him and can empathise with his concerns.

2.) Angry Birds: An exercise on frustration

Alex believes that there is no entrepreneur or business person, whether successful or unsuccessful, that can say their journey has been smooth sailing, without problems or stressful situations. But he learns to deal with those circumstances and move forward with the lessons. “When you start a business, you're going to be frustrated and have setbacks. There are going to be hurdles that you can't initially work out. But if you persist with it, even how hard they come, you'll eventually find a way through. Out of all the five stages of Angry Bird, I think I got up to stage three, and I spent about three hours playing on the plane,” he laughingly shared.

3.) YouTube: Continuous learning

“YouTube is quite entertaining and also very educational. TED talks are one of my favourites. Sometimes it tells me stuff that I already know, but it reinforces the things that I need to focus on or the skills I have to learn. As an entrepreneur, you can't stop learning. I don't think there is anybody who is good at everything. You'll always learn because there is no playbook to be an entrepreneur. For every step you take and every way you advance, you create new ground,” imparted Alex.

To learn continuously, they send their key executives on training courses to learn about the newest and greatest stuff. Since Alex didn’t have any sales background, he had to learn that skill by reading books and talking to other people. He also found various learning opportunities from EO Melbourne.

4.) Instagram: Know the trends and tell your story

According to Alex, “It is important to look at how other people are doing things. Instagram is great at that. I follow people on a whole range of topics, whether business or personal. If you're interested in a particular topic, you can see how other people are doing it. It’s the same with business. There are always people that do worse than you, and those that do better than you. As an entrepreneur, always look at what other people are doing better than you and learn it.”

He stated, “Businesses, especially in the technology field, need to be on the lookout for new trends. With technology, you can easily be superseded the next year, even if you are the best last year. When processes change, customer expectations also change.” He also stressed the importance of marketing and being able to tell your stories to your customers. Culture and corporate values also play a major part in attracting people to the business.

5.) ANZ Bank app: Tight control over money

“Cash flow is king” is a line commonly heard from business people that Alex echoed. He expounded, “You are responsible not only for the company’s success but also for everyone that relies on you for their livelihood. It's important to keep an eye on what your business is doing financially. It is good to spend money to grow, but you have to make sure that you get a return on the money before you start to splurge, thinking you can hire fifty people if there's no sales pipeline to refill.”

For the next two years, Alex aims to double the size of the company, create more services, and grow the consulting space and resource sector. He wants to continue to push at the forefront of the various technologies that are coming out in the market while strengthening their core business of building software for their customers.

To Alex, the entrepreneurial journey has highs and lows. But what he found helpful is having a good team around him that can help him refocus when he’s down. “I don't think an entire company can rely solely on a single person to drive it forward. The important thing is you have a good team to make up for your shortfalls. If you have a good team, and you are honest with your team and transparent with your leadership team, you can make anything happen,” he conveyed.

Know more about Alex Louey through his LinkedIn profile. More on AppsCore at https://www.appscore.com.au.

Mark Calabro’s Double D: Determination and Discipline

Determined to take control of his destiny and to create something meaningful to the world, Mark Calabro went into business straight out of university, taught himself the ropes of running it, learned from the real world and helped establish one of the biggest Point of Sale providers in the food and beverage industry.

Ordermate Co-founder and Director of Sales Mark Calabro has the best job in the world. He gets to enjoy two of the things he loves: technology and food. As an engineer, he has a knack for technology and innovation. His affinity for food, on the other hand, can be traced way back from his childhood with his family. Surrounded by his grandpa and adults in the family, Mark loved watching them cook and share a meal as he was always very curious as a kid.

“I love how food brings back emotions. These are warm, loving and caring emotions from childhood. And I love to share experiences. I love to share things that I make. I love to share learnings with other people. As for me, food is about sharing, and sharing is a part of me,” he expresses warmly. On top of that, he loves to cook as he finds it very calming. As a matter of fact, cooking is a form of meditation for him.

Thus, Mark’s authentic zeal for food eventually extended to his business, Ordermate, which develops technology that helps improve the way restaurants, cafes and bars run their businesses and grow their profits. “We all have a genuine passion for the food and beverage industry. It translates to the quality of our product. It shows how we recognise and celebrate working with the very best in the industry: the best chefs, the best operators, and the best barmen,” the food-loving engineer articulates.

Ordermate’s early beginning was not as opulent as the industry it now caters. It simply started at a garage in 2002. “We were straight out of university, myself and my then business partners. We were at the university together taking up a double degree in engineering and multimedia. We started up our business as more of fun. It was just a project,” he describes.

Young and fresh out of university, they didn’t have much money to put into the business. “We lived on just water for the first few years,” Mark laughingly puts it as they weren’t taking any wage during the initial years of their business. It was all self-funded and its growth was purely organic. Since they had to take in a software developer and hire more people, their team had to expand. In effect, the ability to pay wages for their staff kept them up at night as cash flow was a real problem.

Add to that was the fact that Mark and his partners had no idea about sales and marketing. That part was just self-taught. They learned on their own feet as they went about running the business. What they did, however, was link up with friends who had some background in marketing to help them go about it.

The challenging part, however, was that marketing was crucial to their business during the early stages as they had to convince those in the food and beverage industry why they need a software to run their operations. When Mark and his partners were starting out, the industry wasn't used to the modern way of doing business, such as paying for a subscription service.

“The perception of the industry was just to buy a cash register that comes out of a box, have someone unbox and program it, then pay them the money. For us, we went better in a different way as we took a consulting approach rather than a box product. Back then, 90% of the market would buy the box product. A cash register was cheaper than our software,” Mark shares his sentiments.

Mark and his partners spent the first 5 to 8 years presenting to businesses the value of their product and the wisdom why they had to spend 5 to 10 times more on this technology. “It was then very much about showing our value proposition whereas today, everyone knows you have to buy a Point of Sale system. It's now just a matter of which brand to trust and which one has great service or good after sales or great tools.”

As competition is growing, the challenge for Mark and his team is to set their business apart from the rest. Their approach is to provide genuine care, interest and passion for the industry that will contribute to the betterment of the industry. On the other hand, they try not to be everything to everyone. Instead, they carved their niche by focusing more on bigger, larger and more professional, aspirational hospitality venues. While they deal with anyone in the food and beverage industry, channelling and focusing their initiatives towards businesses that give value to everything they do was a more efficient method. With that, they cater more towards serious business establishments where there's a marketing function or stock inventory.

With the constant ordeal of maintaining a positive cash flow, acquiring new skills, getting new clients and facing competition, Mark realises that running a business entails a lot of hard work. He loves what he does, that’s for sure. But people regard owning a business as something like a walk in the park. In reality, nothing can prepare a business owner with the challenges ahead when it comes to growing and building a business until he becomes one. “You have to live being a business owner. I think you don't know it unless you've done it. Thousands of people may think it is glamorous and it is a nice thought. What they don’t see is that there is a lot of sacrifices, like in relationships and personal life,” he shares. “For me personally, I never switch off,” he remarks.

The biggest heartache in his entrepreneurial journey was a business relationship that turned sour. There were some people in the organisation that they had to let go. Mark acknowledges that his mistake has been knowing that they have a big problem but not facing it head-on. So, apart from honing the various job functions that he has to learn and then excelling at them, managing people and building better relationships were also key learnings that he found on his journey. He finds that relationship-building and people skills are necessary for sales, marketing, recruitment and leadership. Part of that learning includes getting the right people on the team.

“As they say, ‘you’re as good as your weakest link.’ I learned that we have to get the right people to keep going. When it comes to systems and processes, we’re good on that stuff because we're engineers. I didn't value marketing and HR before, but as the business was growing and evolving, those are probably two of the most important things in any business. So, it’s about people, which is HR, and marketing, which is creating value for the market segments that you want,” Mark answers thoughtfully.

Recognising the significance of the different aspects of the business that they have not given much attention before, Mark learned to surround himself with business coaches and mentors that cared about the business and guided him through his entrepreneurial journey, particularly in areas where he didn’t have previous skills.

Earlier this year, Mark also joined EO Melbourne, where he has picked additional knowledge that he has applied in his business. “I learned the importance of execution and strategy. I also understood that having the absolute clarity and unity at the top of the business can penetrate all the way down to the staff.”

Putting all those tools together and applying them in his entrepreneurial voyage, Mark has seen the fruits of their labours. Their biggest win is getting customers in the Middle East. “We are in the UAE since 2 years ago. It's nice to see people from various walks of life in other parts of the world smile and enjoy using what we developed way back in 2002 out of a garage. We're on that path of growth now, which is about getting the team right and consolidating our brand and our position in the Australian market. Next year is about extending that and also growing internationally. We have 3 countries earmarked in 2018,” Mark eagerly shares.

In fact, Mark is ready to take on the world. They plan to have offices in each of the major continents. The expansion, however, is not only geographic. It also extends to having more services and products in the pipeline. Mark takes their plans further as he sees more changes to occur in the market and, in effect, in their business within the next few years. “It is going to be totally different from what it is now. The market will be different. Technology is open to disruption, so we have to be the one that must disrupt so as not to be disrupted.”

Mark remains hopeful despite the constant changes happening around him. “As the business is growing and as we are getting more resources and people to do the operational stuff, I see myself spending more time on the innovation flow. I really enjoy that. I think there is a lot of exciting change that is already starting to happen. I think it excites more people to come on board and have a career with us as well,” he retorts.

As he looks at the 15 or more years of his entrepreneurial journey at a macro level, Mark cites the important ingredients for a successful business cuisine. “I think that perseverance, hard work and continuous learning are the key things that I attribute to what I have, where I am, and what I achieve. Also, it’s people and passion first before anything else. It's the passion you have for the right people.”

While he continues to cook up more ideas that will help develop the food and beverage industry and take it to a higher level, he imparts an important message to other aspiring entrepreneurs. “You need to be determined to get through every day. You must be determined to keep learning. Determination and discipline. These are the key behaviours that you need to keep you going to the next stage and the next stage and the next stage.”

These are the same qualities that enabled him to take control of his destiny and led him to create something meaningful to the world. And with determination and discipline, he is ready for the next stage of his journey.

More of Mark Calabro in his LinkedIn profile. Read about Ordermate at http://www.ordermate.com.au.