Member Focus Series: Fiona White

As we dive into this Member Focus feature, we’re thrilled to introduce Fiona White, the visionary Founder and Director of Own Body, and a celebrated entrepreneur with a keen eye for innovation in the health sector. Fiona’s journey began with a simple yet profound question: "Why can't it be simpler?"—a question that led to the creation of Own Body, a mobile allied health service that prioritises connection, a holistic approach, and client empowerment.

With over 100 dedicated clinicians and staff across Melbourne, regional Victoria, Sydney, and South East Queensland, Fiona's mission is clear: to enable people to maximise their potential and positively impact the world. Awarded the 2019 Telstra Victorian Small Business Women's Award, Fiona continues to inspire through her leadership, passion for empowering others, and commitment to simplifying healthcare delivery. Today, she shares insights from her remarkable journey, her approach to leadership, and the values that drive Own Body’s success.

Q: Can you provide a brief background about yourself, your family, and your business?

I run a home visit healthcare company called Own Body Mobile Health Services. We employ around 100 people, including physiotherapists, occupational therapists, podiatrists, and our admin and management team. My husband and I have two young children, aged 1 and 4, and I’ve been able to structure my business so I can work part-time.

Q: What inspired you to become an entrepreneur?

All of my friends were doing it! I knew I wanted to create something, but I couldn’t quite figure out what it was at first. The company has evolved significantly from my initial vision of simply making some extra cash on my way home from my full-time physio job.

Q: What aspects of being an entrepreneur do you enjoy the most?

I love the constant change and challenge, but mostly, I enjoy solving problems. My current passion is empowering my team to lead and take ownership of operations, which allows me to focus on the fun stuff! I managed to take maternity leave with both kids, and it was one of the best things I could have done for my business.

Q: What significant challenges have you encountered as an entrepreneur?

People! Everyone has different opinions, which makes keeping everyone happy a complex task. However, working to solve this challenge and resulting in engaged, happy team members has been a major key to our success.

Q: What motivated you to join EO?

I was part of the Accelerator Program for a few years, which really helped grow my business from $250K (just scraped in) to over the $1 million mark. At the time I was eligible to become a member, I was also wanting to start a family. I was driven to go 'all in' as a mum and take a proper mental break from 'being inspired' all the time. So, I decided to pause becoming a member, with the plan to return when I was ready to dive back in.

Q: Can you share a valuable lesson you’ve learned from your own experience or from another entrepreneur or mentor?

It’s difficult to pinpoint just one lesson, as so much of what I’ve learned has come from experience shares with other entrepreneurs. One of the most valuable things EO offers is the magic of 'thinking big'. Most physios seek education from other physios, who might be great at what they do, but that approach only leads the profession to aim for the same level. EO encourages us to think beyond those limits.

What are the 3 most important items on an entrepreneurs’ desk

by: Bernie Fernandez

With considerable surprise, I receive the email from EO Melbourne. I am being invited to write a blog as a subject matter expert. Painful anxiety mixed with disdain rises as I read the subject “What are the 3 most important items on an entrepreneurs’ desk”. I hate it.

This idea, however, stumbles into my head days later as I hear the quote below from the book, You Can’t Hurt Me by David Goggins.

“In a society where mediocrity is too often the standard and too often rewarded, there is intense fascination with those who detest mediocrity, who refuse to define themselves in conventional terms, and who seek to transcend traditionally recognised human capabilities.” – Navy Seal Commander

I do not believe I am the subject matter expert on the topic handed to me. So taking a cue from the seminal business book, Tools of Titan by Tim Ferris, I asked 3 of my ex-clients, each who demonstrated elite leadership and standards throughout their careers, to identify the single most important item on their desks.

CHAPTER 1: GRAEME STRANGE – WHITE SPACE

I hear a lot of people calling 2020 a write-off. With absolute respect to the many people of unfortunate circumstance, I belong to the ‘other’ many that do not see 2020 that way.

In late February, I received the news that two of my Spanish family contracted COVID-19. With the impending situation being broadcast to the world, I naturally made sure I kept constant contact. It seems like a blessing now as my cousin shared advice on how to deal with the inevitable lockdown here. “Go find something you’ve always wanted to do, something you’ve put off because you never had the time and do it. You now have time and space.”

Graeme may not know this, but early on in one of many workplace project meetings, without Graeme in attendance, the term “repressed hunter” was coined to describe the cultural leadership and design direction of the business leader. One morning, I approached Graeme sitting at his desk. Embodying Indiana Jones, the adventurer had swapped the worn leather and fedora for neat business attire. As he sat in plain sight in an open plan with 60+ staff, I had to ask:

“How do you manage to get any work done sitting here?”

The ever calm and compassionate man, with all the time in the world for anyone, replied, “When I’m at work, the door is always open. When I truly need something done, I go home”. That was 2015.

The ensuing conversation stayed with me and now will be expanded upon from a recent conversation to answer the question: What is the most important item on your desk?

The answer – space.

An empty desk reflects an empty mind. Space is required to focus on and solve problems. A leader’s role is to work on solving problems. Space must be allowed to work on Challenges, Staff, Business and Customer Needs. After all, staff are looking after your customers. Your desk is simply a place to work. What is required for productivity is a state of mind and technology.

CHAPTER 2: ANOU KHANIJOU – THE POWER OF THE PENCIL

Passing through Indonesian customs, our group was greeted by an attaché and luggage hands. They led us towards a nice bus just a short walk from the front doors of the airport. In what might have been a humid Kuta minute and two quick words, the “nice” bus disappeared. A shiny new leather-lined, stereo-amplified Mercedes instantly turned the corner. “Now, this is a little more to my standards,” revealed Anou.

Over the following five days, my understanding of a business retreat became redefined forever. What was increasingly obvious was that in her “spare time”, Anou had meticulously hand-curated royalty-level experiences for us, one after the other. Spectacular private adjoining villas. As I come to understand, they were practically impossible to book. Yoga instructors and masseuses were scheduled to arrive every morning. Onsite chefs were to serve us breakfast and lunch by the pool.

I knew enough of Anou’s life to know that as the PR representative to Hollywood in Australia, this afforded her a well-connected network. National theatre level “opera” was simply one of the many performances conducted by Anou at any given time around the world.

About a year later, I visited Anouconcept’s soon-to-be new office space. I admired the décor and the hum of the productive office in full swing and found myself reflecting on this amazing person. So humbly inspiring, so unfathomably busy, yet with so much time for others.

With curiosity, I asked the trailing query and key point to this blog - “What is the single most important item on your desk?” To which, Anou replied, “A pencil.”

I will not lie, during COVID-19, I have struggled for focus and to stay on top. Capturing the many important details and concepts of the creative and delivery process has been tough. Here is someone I look up to, orchestrating similarly complex projects for the likes of Universal Studios, Chris Hemsworth and Justin Bieber!

What I have learnt was that Anou has created and orchestrated these multiple once-in-a-lifetime experiences, crafted incredible stories, and built multiple businesses by learning the simple, yet the very important habit of taking time in writing things down.

She explained, “I always write my ideas and plans – big or small – with a pencil. It’s the most essential tool on my desk juxtaposed with all this technology.”

Artists ensure there is a direct and physical connection between brain, hand, medium and paper. There is pure artistry in Anou’s inquisitive mind. Gentle and empathic, yet also critically honest and transparent. Anou makes time and space for scribing and reflection, later sharing with others and directing these learnings into her daily life.

CHAPTER 3: MINA SHEHATA - TRUE GRIT

True Grit. The movie instantly flashed delicious, memorable images of amazing characters and a wonderful story spun together by the genius of the Coen Brothers. We, the viewers, are swept away by the stellar performances, story, action and incredible scenery. At the end of the film and in that unique twist we all enjoy so well, we realise the protagonist deserving of label “True Grit” is the often sidelined fourteen-year-old girl Mattie Ross. This female lead is astounding, uncompromising and determined to achieve her mission at all costs.

True Grit, as defined, is passion and perseverance for long-term and meaningful goals. It is the ability to persist in something you feel passionate about and persevere when you face obstacles.

Enter this story - Mina Shehata.

“There are 3 types of engineers. One - the technician: socially inept, but detailed and brilliant. Two - the social butterfly: great at sales and people, but hopeless engineers, and three - a bit of both. Mina is a lot of both.” Wes Malek of ECM Building Services Engineers shared this with me over a lockdown telephone interview. “What separates Mina from the typical engineer – it’s his intellect!” Wes Malek leads a team of 30 and has run his business for about 17 years. “ECM practically recommends Mina and Mina’s business, RMS Manufacturing, exclusively on every project.” ECM is not alone.

Wes also told a great story of first meeting Mina on a cruise trip up the Nile over 20 years ago. As the night closed in over the cruise through this magical desert scene, Wes recalled, “this massive guy being dressed in Bedouin headgear, passionately dancing with Sheesha pipe in hand all night long! Mina simply squeezes out every single last drop of life he can.”

Ten years ago, RMS began from absolutely nothing. Led by someone like Mattie Ross, Mina uncompromisingly brought it to become the premier switchboard manufacturer of Victoria. Mina sits on the board as President of NESMA (National Electrical Switchboard Manufacturing Association), while RMS switchboards sit in the basements protecting the biggest and most important government and commercial buildings in Australia.

Recently, I had the pleasure of working with Mina and his growing business to assist in accommodating RMS into a new custom-built 2400-sqm Manufacturing and Office facility in Derrimut. Knowing Mina for his relentless drive — True Grit — and as living evidence of the Law of Attraction, I simply had to ask, “What is the single most important item on your desk?”

“My two screens,” flatly replied Mina. “I’m set up to work from anywhere – this week Queensland, next Dubai.” Knowing that Mina vibrates at this high frequency, his response did not surprise me at all. “Two screens allow me to work as efficiently as I can, anywhere.”

As we all face a return to a “normal” work-life now finally integrated into our sacred homes, any semblance of “work-life balance” should irrefutably be as dead Josh Brolin’s Tom Chaney. Mina’s relentless pursuit of efficiency provides the space to be the best he can be at work, which results in having a clear mind and choices to live a life of freedom which he deserves.

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About the author:

Bernie Fernandez is the Founder of Agero Group and Sustainable Stripout. He is also a member of EO Melbourne.

8 things to do while in isolation

The current global health situation has forced people to stay in their respective quarters, halting many activities around the world. But it is not only during times of quarantine when one has to go into isolation. There are many instances where one has to be on his own, may it be during travels or even to take extreme measures.

However, having some “me” time is something that every entrepreneur must enjoy. It allows business owners to recharge, think things through with clarity and step back to see the bigger picture that is often missed by the mundane day-to-day activities. But what happens when being isolated stretches for a longer period like how it is now?

For one, being away from the office or even your loved ones is not an excuse to cut off any form of communication with your team or family. Modern-day technology allows you to keep in touch with them and still do a lot of work remote and virtually. Nowadays, there are several platforms that you can use for online meetings. The only caveat is when you’re done with work and boredom sets in. What are you going to do? We have listed eight suggested activities to not only keep your preoccupied but also help you grow while you are in isolation.

Finish a book about business

This is a good time to immerse yourself in reading materials that can inspire you and give you life and business lessons. You can start by reading the biographies of successful entrepreneurs and businessmen. Learn some insights and be inspired by women business leaders who penned their books. If you want to brush up on your persuasion and negotiation skills, this list of books may also be a good recommendation.

Complete a jigsaw puzzle or a creative project

Being cooped indoors or away from others can be an opportunity for you to channel your creative energies and express them through a project. With more time in your hands, you can complete a jigsaw puzzle and even learn how to apply the insights from jigsaw puzzles to running a business. You can also get into painting, sketching, lego building or indoor gardening. It will hone your mind to see tiny details and allow you to visualise the big picture. How about checking out some of these hobbies that may sharpen your thoughts?

Do some DIY crafts or carpentry work

If there’s anything that needs fixing in your home or area, you can do some carpentry work or do-it-yourself crafts. You can create small cabinets that you can use in your work area or small useful accessories that you can put on your desk or something for your family and kids. DIY crafts can teach you how to become resourceful and transforming simple items into practical uses.

Watch videos about business or do a movie marathon

It’s time to binge-watch and finish that movie or TV series you’ve been wanting to see. But if you want something that can be close to home when it comes to entrepreneurship, these 10 movies might be helpful. Apart from films, you can also try watching these YouTube channels that are apt for business owners.

Organise your stuff

Go through your files or things and see which ones to keep and throw away. Keep your work area, even at home, always neat and tidy. Organise your documents, both the physical stuff and your digital copies. Sometimes, you’ll find something useful now that you’ve kept hidden for a long time. Check out some Mari Kondo methods and see what you can apply to your home. Check out also other areas of your life that may need to be decluttered.

Learn a foreign language

In our globalised world, learning another new language may be valuable in communicating with other cultures. Some online apps and websites will enable you to take language lessons. Knowledge of a foreign language or more, even just the basic words and phrases, can take you places, literally and figuratively.

Write an article or reflection

Put your thoughts into written words. Later on, you may be able to utilise your writings for your marketing, blog, speeches, podcasts, interviews or avenues where you will be able to share your thoughts and musings. It’s also a good exercise of self-reflection and remembering areas in your life that could be a source of inspiration for others.

Play an online game

Treat that inner child in you through an online game. Give yourself a break and have some fun moments even when you’re by yourself. If you want to nurture that entrepreneurial spirit within you and release your business prowess through a game, consider these online games about starting and growing a business. Who knows, you might just emerge as one of the top players in these games.

Just look around you and there are plenty of things to do. But then again, don’t forget to rest or sleep, which is very important for business owners like you. You’ll never know when you’ll be back in your normal working environment and routine so take your isolation as an opportunity to recharge your body, mind and soul.

10 Biographies to Inspire Your Entrepreneurial Journey

If you’ve got some “me” time or when you’re stuck indoors for some reason, why not spend it by poring yourself on reading materials that will inspire and energise you to keep going in your entrepreneurial journey? A good start is to look into the life stories of business leaders who withstood adversities and exhibited determination and persistence in achieving their dreams.

These individuals have become powerful forces in their respective companies and industries. One may wonder, “how did they do it?” The answer may lie between the pages of those books that journal their lives and business experiences. We have listed 10 biographies that you can start reading and then you can work your way towards finding books that are related to your business or industry.

Shoe Dog by Nike Co-Founder Phil Knight

The book chronicles the early days of Nike in the eyes of its co-founder, Phil Knight. He also narrates his youth and how he faced the risks and challenges in getting close to his dreams. Did you know that this global footwear giant started being sold from the trunk of Knight’s car? But look where it is now. Get behind the story of the iconic swoosh and pick up the lessons you can apply in your enterprise.

Miracles Happen by Mary Kay Cosmetics Founder Mary Kay Ash

Mary Kay Ash started her company at the age of 45. Yet, it was not without some heartbreaks in her personal and professional life. However, she held on to her principles that were her beacon of light in her journey. She established her company not only to make her dreams become a reality but also to help women attain their dreams, too, by believing that miracles happen.

I Love Capitalism by Home Depot Co-founder Ken Langone

Regarding himself as the epitome of the American Dream, Ken Langone shares through his memoir that poverty did not impede his ambition of making it big. He worked his way to get an education, build a career and establish businesses. The book is a peek to his life and a testament on how capitalism has helped him achieve the success he now enjoys.

By Invitation Only: How We Built Gilt and Changed the Way Millions Shop by Gilt Co-founders Alexis Maybank and Alexandra Wilkis Wilson

Changing the way millions of people shop was something that Alexis Maybank, Alexandra Wilkis Wilson and their co-founders in Gilt never imagined they would achieve by putting up their online store. But the recession, the shopping culture of the market and conflicting needs of their suppliers were hurdles they had to surpass to save the company from impending death.

The Everything Store: Jeff Bezos and The Age of Amazon by Brad Stone

American journalist Brad Stone interviewed several Amazon executives, including former employees, to tell the story of Amazon to his readers. Although the Amazon founder, Jeff Bezos, declined an interview, he allowed Stone access to people around him to document how this modest online bookseller grew to become what it is now, offering many items beyond books and topping the online selling space.

Lean In: Women, Work, and the Will to Lead by Facebook COO Sheryl Sandberg

In this book, Facebook COO Sheryl Sandberg, who is also one of the Most Powerful Women in Business by Fortune magazine, puts the spotlight on women. Backed by research and based on her personal experience, Sandberg touches on the challenges on women with the realities they face at work, in the community and at home. She also provided some practical tips and useful advice for women on how to build their careers and empower themselves.

Bloomberg by Bloomberg by Michael Bloomberg

Bloomberg Co-founder Michael Bloomberg fuses his personal stories, business insights and management lessons in this book that he penned himself. Readers get an overview of his struggles during his youth and onto his career and how he bested industry giants. He also shared his foray into public service and philanthropy.

Alibaba: The House That Jack Ma Built by Duncan Clark

Being an early advisor to Alibaba, investor Duncan Clark has a first-hand view of how Alibaba has grown and how its founder, Jack Ma, has accomplished massive success. From being a teacher to becoming a worldwide business phenomenon, Ma has shown that nothing is impossible. Regardless of background and location, he has managed to grow his business and pit it out against industry titans.

Steve Jobs: The Exclusive Biography by Walter Isaacson

Writer-historian Walter Isaacson has written the biographies of Albert Einstein and Benjamin Franklin. He added another feather on his cap by writing the biography of Apple co-founder Steve Jobs. Jobs had granted Isaacson various exclusive interviews, sharing his thoughts and experiences to the author. Isaacson also spoke to the countless people surrounding Jobs to present his story coming from all angles. From Jobs’ childhood to his youth and career life, Isaacson presented the inspiring story of Steve Jobs, including his character, values and lessons.

Grinding It Out by Ray Kroc of McDonald’s

As the first partner of the McDonald brothers, Ray Kroc revolutionised the fast-food industry through franchising, automation, training and advertising that helped shape McDonald’s as a global leader in its business space. In his autobiography, Kroc shares his journey from being a salesman and how he became a huge success. It was a steep climb and full of twists and turns, producing many valuable lessons and insights that will inspire his readers.

How to keep your office space neat and tidy

Work never stops in an office. Every day, there are new tasks to perform, new fires to put out, new targets to reach and new ideas to execute. Things-to-do keep piling up on your desk and in your inbox. Before you know it, you are already swamped with a lot of files that you miss out on some important matters that needed your attention.

There are people who thrive in a chaotic environment. But more often than not, a messy work area can adversely affect your performance in your job. A cluttered physical space can affect your mental health as it can increase stress and anxiety, bring confusion to your thoughts and block your creativity and workflow. A tidy desk can help you relax and breathe better. It’s about time to put some order in your office area and do things more efficiently. We’re giving you tips on how you can manage your papers, computer files and items on your desk and work station.

O - Organise

Before you begin implementing changes in your office space and computer, create a plan first on how you will arrange and categorise items. How will you put things together and where will you put them? Designate areas where to place confidential files, urgent matters, and personal stuff. You can do the same thing with your computer files.

R – Re-examine your belongings

Assess your effects on your table to see which ones should go away and which ones should remain. As you go through your items, you might realise that you missed out allocating things for certain categories. There may be personal items that are better kept at home. You might even come across documents that should be given to your colleagues or materials that belong to your library or common office shelf.

D - Declutter

Tidy up and leave as much space as you can for you to move around and work better. Personal effects must be kept at a minimum. No need to put a collection of items on your desk or office. Keep piles of papers off your table. Go as paperless as you can. There are many cloud storage sites where you can upload certain files to free up your computer space.

E - Eliminate non-essentials

Drafts and non-important paper files that are no longer needed should be taken out from your pile of documents. Books that you do not even read but you put there for decoration may have to go away. Contracts and other legal papers from years past may need to be archived or kept hidden. Others probably belong to the trash bin.

R - Retain only what’s important

What are the urgent matters? You may hang on to certain things but make sure they are important. Sort your belongings according to your priorities and their relevance to your job. Maintain some items that make you happy and inspire you to work.

With a neat and orderly office, you can easily locate important objects and note urgent matters. It also clears your mind and allows you to think freely. Moreover, a clean and tidy surrounding also promotes a healthier lifestyle. Make it also a daily, weekly and monthly habit to declutter in the office.

7 Entrepreneurial spirit animals

The business world is a corporate jungle where varied entrepreneurs that possess qualities and exhibit characteristics similar to members of the animal kingdom abound. Thus, it is not surprising that there are individuals who relate themselves with and take inspiration from creatures and wildlife as their business personae in the form of spirit animals.

A spirit animal is often used in some cultures, beliefs or practices wherein it symbolises a guide for the person or something that one yearns to exemplify. Even in the business wilderness, individuals apply spirit animals to determine the different kinds of entrepreneurs that exist or various entrepreneurial traits they want to harness in themselves.

How about you? What is the spirit animal that best represents you or one that you hope to personify? There are many animal species in the forest, but we will list only seven animals that reflect the various types of entrepreneurs we may encounter in the journey.

Cat

Curiosity, astuteness and tenacity spell a cat. Known for having nine lives, cats are part of superstitions, mystical plots and historical narratives. They are ferocious, playful and easily intrigued. While cats like to take naps from time to time, they can be vigorous at night since their eyes can easily adapt to the dark.

A person who considers the cat as a totem in business regards the knack to weather hardships and survive challenges as essential in the entrepreneurial journey. They love to explore and try new things, willing to play the game and win. They can be sociable and, at the same time, independent.

Dog

When it comes to loyalty and trustworthiness, nothing can beat a dog. They are reliable partners that can function as protectors, hunters, guides and rescuers. Dogs are smart and can learn various tricks when trained well. These furry animals can be adorable as they love to be touched. It’s no wonder why we refer to dogs as man’s best friend.

Entrepreneurs exhibiting a spirit animal of a dog are faithful, hardworking and dependable. They can adapt and learn new things easily. A caring attitude is an innate quality for them as they love to nurture those around them. When trouble comes, they are not afraid to face strife with determination and bravery.

Dolphin

Dolphins are intelligent mammals of the sea. Human beings adore them for their cute antics because they are good-natured. You can see them leap on the water and squeal gleefully when excited. Dolphins best represent harmony as they can exist peacefully with human beings and other animals.

A dolphin personality is one who is a good communicator and an intellectual. Such a person can get along with different kinds of people and bring harmony to the work environment. This type of entrepreneur protects people they care about and displays generosity and positivity.

Eagle

The eagle is not known as the king of the birds for nothing. When one thinks of the eagle, the qualities of courage, strength and leadership come to mind. They can soar high and by themselves. Because they can fly on high altitudes, they have a broad perspective of the landscape. At the same time, they have a sharp eye to spot prey and strong feet to stay grounded for long.

Having the eagle as your spirit animal means you demonstrate or aspire great leadership. You have a broad vision for your business, while you pay attention to details. Entrepreneurs that display the eagle’s qualities always aim high, but they keep their feet on the ground. Strong winds, in the form of challenges and difficulties, are not a threat but an opportunity to spread one’s wings.

Fox

You probably heard of the phrase “sly as a fox” and read fables that portray foxes as tricksters. Foxes are cunning, with the ability to sneak in a place and leave unnoticed. They move swiftly and can adapt with no trouble. Often, they are used to symbolise wisdom and intelligence.

If you have the fox as a spirit animal, you can quickly respond to situations, yet cautious and calculating in your decisions. As a totem, it means that you have to confront obstacles head on and find a smart way to overcome them. You can approach situations with humour, blend with new environments and learn new things effortlessly. Also, discretion is a characteristic you possess or value.

Horse

A horse symbolises speed, energy, passion, drive and freedom. Horses transport human beings and things. Horses can gallop and run wildly, sometimes depicted as a significant figure in historical events and battlefields. In olden times, they epitomise stature as they carry royalties, generals and heroes.

In business, those who characterise the horse are entrepreneurs who are always motivated and driven. They work hard in full speed and seems to have the energy to do several things and accelerate tasks. Because they are adventurous, they are not restricted by the norm, enjoying the freedom to create and try new endeavours.

Lion

The king of the jungle is known for its fierceness, along with the power it upholds. Lions are feared, and they will not think twice to attack anyone who will be a threat to their pride. Their roar alone is enough to drive aggressors away.

Someone who has the lion as a spirit animal is a true leader who knows how to look after his team. He is determined and brave, not willing to back down to any problem or hindrance. He can discern those who can be a help to the business and those who may pose harm. A lion entrepreneur may have a strong presence and can be aggressive. If you are one, learn to control your temper and utilise your inner power to exercise patience and avoid hostility. That way, you can command respect and authority from others without instilling fright or distress.

With these entrepreneurial spirit animals, assess your personality and review the qualities you want to hone in yourself. Refer to them as a guide for self-development, relationship building, and decision-making. It can also help you determine the attributes of other entrepreneurs and help you deal with them accordingly. Take inspiration from the positive qualities of these animals and bring these characteristics to running your business. So, what do you think is the spirit animal that best represents or inspires you?

To VA or not to VA: the benefits of a virtual assistant

Goals and checklists are good, but if your day is not enough to fulfil all your tasks and responsibilities, you end up delivering work that is not at par with the quality expected or you suffer from burnout, fatigue and other illnesses. Managing time and obligations is one of the biggest challenges of entrepreneurs. Some of them turn for help by hiring virtual assistants who can do certain jobs on their behalf. It is an option to unload one from mundane work to focus more on urgent matters in the business.

What is a VA?

A virtual assistant or VA is someone who provides backend support to your business or personal projects online. They manage things remotely based on what you assign them to fulfil. Mode of communication is through e-mails, messaging apps and online meeting platforms.

There are different kinds of virtual assistants. Some operate solo, while others belong to a group. A VA can be a digital nomad, transferring from one place to another, or based in one location alone. You can choose the capacity and expertise you need from a VA as some are more adept on administrative work, while others act more like consultants and business managers. They need to have some level of skill and proficiency because they can handle things themselves with less supervision.

What does a VA do?

There is a wide range of things that a VA can accomplish, depending on your needs. A VA can answer your emails, set up your schedules, coordinate your travels, create reports, manage your social media accounts, do clerical work, and other tasks that you can delegate. If you are hiring a VA based on expertise, you can designate your VA to do sales and marketing, bookkeeping and accounting, copywriting and content generation, or other specialised jobs.

What are the benefits of having a VA?

Before you consider hiring a VA, examine first if you need a VA or not. It is not a guarantee that getting a VA will not pose any problem to you or your enterprise. It may either work for you or not. That is why it is understandable if you have apprehensions of getting someone from a remote location do things for you. If this is the case, talk to other business owners who have done it successfully. EO Melbourne is one venue where you can seek answers to your questions through the experiences of entrepreneurs who have benefitted from having a VA.

For a start, take into consideration the advantages of a VA before you discard the idea.

Time-saving and faster output

Spending half a day going through your e-mails and replying to them can be draining and less productive. But if you have someone who can organise your correspondences, showing you only what’s urgent, then you can devote your time to more important matters in your business. With a VA, you can delegate tasks that may not require your immediate attention, saving you time and enabling you to produce outputs at an accelerated rate.

Focus on essential tasks

If you review your checklist of tasks and rank them according to urgency, you’ll find that many trivial things take your mind away from your big roles. Organising your contact list, sending out invites, following-up people and similar activities can often blur your concentration on decision-making responsibilities. A VA can take over some of those tasks so you can focus on more essential things that can allow you to steer your business towards your goal.

Quality work

Having a busy schedule is not a sure-fire formula to success. If you’re too hands-on in every aspect of the venture and you’re all over the place, you may miss out on important matters or deliver haphazard service, which can cause your business to suffer in the long run. You need someone like a VA to help you carry the load and enable you to produce quality work that can appeal to your clients and customers.

Fills in gaps

A VA can help you fill in the gaps and take care of the details that you might have missed. With all the action items you need to tick off, it is inevitable that you’ll forget or overlook something. Cover all bases by getting a VA that can make sure that nothing slips through.

Flexibility

When you know there’s someone who attends to your business while you are out of the office, you can go to a client meeting or sales call or spend a vacation with your family with some peace of mind. The VA can do the work you assigned on specific periods or as needed, so it allows you to be flexible in your business as well.

Efficient use of budget

Since the VA does not occupy office space and use supplies and equipment, you get to save on your budget. Also, it is more cost-efficient to maintain a VA than a physical office secretary. The VA takes care of filing for individual taxes and benefits. It’s also value-for-money to have someone do things for you than you doing things on your own, which may make your operations suffer along the way.

Where and how to find a VA

If indicators in your assessment point to more advantages of hiring a VA than not having one, then you have to find a person that fits your requirements. First, list down the qualities you are looking for in a VA. Then write the tasks you need to delegate to this person. The hunt begins when you have determined the kind of VA you want.

Freelance websites like Upwork, Freelancer, Guru, Toptal, Peopleperhour, VAnetworking, and TaskRabbit, to name a few, can provide you access to millions of prospective VAs. Check out other sites and consult with other entrepreneurs where you can mine great talents for your business.

5 ways entrepreneurs relieve their stress

Business owners choose the entrepreneurial route because it affords them the freedom to create and chart their path. However, the flipside is the responsibility that goes with the role. Hiring people meant being accountable to his staff’s livelihood. As a business leader, he has to steer his team towards bigger things. As the person behind his business, he has to deliver his brand’s promise to clients and customers.

With goals to achieve, targets to meet and tasks to accomplish, entrepreneurs often find themselves in a pressure cooker where stress comes from different directions. Stress, if not managed carefully, may affect one’s well-being. It may result in body pains, illnesses, anxiety, depression, or physical, emotional or mental ailment.

Some EO Melbourne members have revealed how they relieve the stress that comes with the role and what preoccupies them outside of work that motivates them to keep going.

1.) Time with family and friends

The family is the primary reason that motivates business owners to push themselves forward. They find fulfilment in providing for their families and partners and keeping them happy. For entrepreneurs who have little kids, they prefer to be present during the formative years of their children. Spending quality time with their families and loved ones is a priority for most business owners.

Busy entrepreneurs also de-stress by socialising and going out with friends. Often, it would be through enjoying great food or having a few drinks. They would often surround themselves with like-minded individuals, such as their peers in EO Melbourne, where they share and listen to experiences of other entrepreneurs whom they trust and respect. Such stories inspire them to make a mark and boldly go.

2.) Travelling to other places

Going for a holiday is the most liked activity of entrepreneurs that could help take their minds away from work and recharge themselves. Most of them travel with their families, which makes the experience even more satisfying. Others love the outdoors, and they would often set aside time for a short getaway to go camping, fishing or visiting their farm.

3.) Physical activities

Sweating it out is also a good way to free the body and mind from the pressures that come with the role of being a business owner. Because of their busy schedules, the only way for most entrepreneurs to de-stress is to hit the gym or do some exercise. There are a few that spend their mornings or weekends running or cycling. Taking up a sport is also one of the things other entrepreneurs do to refuel. Some are involved in snowboarding, skiing, swimming, surfing, motorsports or golf. But for those who are not very sporty, they find delight watching their favourite team or cheering for their kids playing.

4.) Honing the mind

Meditation is one of the activities that a lot of business owners have been doing to clear their minds. Some entrepreneurs take themselves off the grid, keep themselves away from their gadgets and TV, spend a quiet moment reflecting, or rest their bodies and minds through enough sleep. They have their respective ways of doing meditation, and you can do one that you feel is most effective on you. Many business owners quench their thirst for learning as they indulge themselves in things that can improve themselves. It’s often by reading books or listening to podcasts to learn new things.

5.) Refilling the senses

Getting a hobby is another way for entrepreneurs to free themselves from stress and enrich their holistic development. There are business owners who are into arts as they listen to music, watch movies or attend performances. There are business owners who find enjoyment through cooking or simply having a glass of wine. Several business owners feel more relaxed when they do some gardening, make improvements at home, or play with their pets, while others love to collect items or acquire new skills. You can also find some entrepreneurs who are involved in charitable works and non-profit projects.

In the end, many of them admit that they get the most enjoyment from their work. It’s because business owners love what they are doing. Reaching their goals and receiving appreciation from their customers, clients, peers and staff are the great rewards that entrepreneurs reap from the hard work and dedication to their craft. Seeing their loved ones, team members and clientele happy is the best stress-reliever there is for every entrepreneur.

10 items you may find on an entrepreneur’s desk

There are studies conducted that one’s workspace or office desk reflect the personality of the person behind the desk. Entrepreneurs have different styles of running their businesses, and they may have varying methods on how to dress up their work tables. It may sometimes depend on the layout, design and culture of your office, but you can inject a few things that will leave your mark on your territory.

Some may adopt a minimalist design, while others would prefer to fill their offices with items that can stimulate their thoughts and creativity. Nonetheless, no matter what kind of personality you have and despite your preferences on the upkeep your workstation, you will see the following items on the desk of some business owners. You might also find a few of them useful or handy to have on your table.

1.) Computer

In this day and age where technology allows things to happen at a snap of your fingers, a computer is a necessity at work, regardless of the industry you belong. Entrepreneurs need computers to get into the various systems within their businesses. They have to use it to read emails, send out messages, check files, create presentations, review financial records, and browse the web.

2.) Phone

Whether it’s a landline or a smartphone, customers look for a number that they can contact for various reasons. Having a phone on your desk means you are accessible to your team, partners, clients and suppliers. With many smartphone apps, it also becomes the extension of your computer and your office, especially when you are always on the go.

3.) Pen

Even when most people record things on their computer, tablet or smartphone, a pen will never go out of style. It is important when jotting down notes or signing vital documents. Having one on hand is useful when you suddenly want to put your thoughts on ink. Others incorporate it as a decorative piece on their desk.

4.) Notepad/Paper

Nowadays, many companies are going paperless. But you’ll still need paper to scribble and put your thoughts into something tangible. Maybe you want to leave a note to your team or put a reminder on your desk for yourself or label your files. Nonetheless, having a notepad or notebook where you can write down important things always come handy.

5.) Calendar/Planner

The best way to stay organised is to have a checklist of things to be done for the day or week. You also have to keep tabs of things that will be happening that is crucial to your company’s operations. A calendar or planner is where you put important updates and reminders to help you plan and execute.

6.) Clock

Time is of the essence. While your computer or your phone may have a built-in clock, there is a charm of having a table clock placed on your desk. When things get too busy, it will help you keep track of time and remind you of the next thing to do, including taking a break or having a breather from all the flurry of things.

7.) Mug

Sitting and working in your workstation all day can often be tiring. You need to hydrate yourself with a glass of water or a cup of coffee. Having one nearby reminds you to refresh yourself throughout the day.

8.) Books

As you nourish your body, you also have to nourish your mind. Books that can give you new insights and ideas are helpful in providing more knowledge to improve and develop yourself and your business.

9.) Memorabilia/Photos

Others say that the fewer things you have on your desk, the more productive you become. However, the more you personalise your work area, the more empowered you feel. Given that, it is always nice to have something that can inspire you and make you smile. It can be a photo of a loved one, a trophy of your last achievement, or a picture of your ideal place.

10.) Plants

Plants produce oxygen that you need so you can breathe and relax. They have a soothing effect to the environs, and it can help relieve you of the stress you may feel at work.

Entrepreneurs spend several hours a day on their workstation. It is helpful that your desk and whatever are on it correspond to your work style. Make your working space comfortable enough so that you spend your day happy, motivated and productive.

The unrelenting pursuits of Kym Huynh

"God hasn't given me some special power. God hasn't made me any different to the average person. Where I attribute my successes in life to is my unrelenting pursuit of excellence in every single thing that I do.” - Kym Huynh, Founder at WeTeachMe.

Is being an entrepreneur something that is innate or does it develop over time? That may be subject to debate, but Kym Huynh, one of the founders of WeTeachMe, believes that one is born to it, and that is evidenced by patterns of behaviour over time. “I believe that you're born an entrepreneur. I believe there are inherent traits and characteristics that consistently manifest over and over and over in one's life. It's only when you reflect that you connect the dots; that the behaviour is consistent with that of being an entrepreneur,” the young businessman professes.

Coming from a family consisting of hardworking parents who arrived in Australia as immigrants, Kym lives and breathes what he learned and saw from them. Kym, thinking of his parents, recounts, “They left Vietnam after the Second World War and they came to Australia as refugees, on the boats. For them, they left an entire world that they knew behind them -- their culture, their family, their language and their innate sense of belonging -- and they started their life again in a strange and foreign land. To do something like this requires an inordinate amount of courage, tremendous bravery, unrelenting persistence, and dogged resilience; and these are qualities that I live and breathe each and every day.”

Given their experiences and the challenges they faced, Kym learned a lot from his parents. One of the things he learned is the results that come from being unrelenting. Kym likens this to waves that hit sea cliffs. The waves keep on hitting and no matter what happens, it will always keep on hitting. “And one day, if I hit something hard enough, and if I hit it the right way, something’s going to give.” That is the philosophy that Kym lives by. With conviction, he avowed, “I may not be the best, and I may not be the fastest learner, and I may not be the cleverest, but I will be unrelenting. I will never give up. And one day, somewhere, something is going to give.”

Kym exhibited his unrelenting attitude and his entrepreneurial abilities early on. When he was eight years old, he used to collect papers, odd bits and pieces of them with varying colours, textures and designs. He would approach his classmates and sell them his papers and they would gladly buy the papers at 50 cents or for a few dollars. Unbelievably, Kym's papers were always sold out, leaving him happy with his venture.

Three years later, like any kid in school, Kym moved towards collecting marbles, which was the playground’s currency. One day at lunch, he observed his schoolmates as they set out to win marbles. The good ones cheered when they acquired three to five marbles for their winnings. Kym thought, “there must be a better way I can quickly amass a lot of marbles.” An a-ha moment came. He rounded up his schoolmates and announced a new game he devised. With a container lid at hand, he placed it on the floor and challenged the other kids to throw their marbles into the container lid, at 10 to 15 meters from where he stood. If they could get their marbles to land and stay in the container lid, he would give them 50 marbles. But if they missed, he got to keep their marbles. The kids excitedly lined up, and showed off their throwing prowess, only to their dismay. His plan worked. He eventually amassed hundreds of marbles, and he gleefully went back to his classroom with the marbles in his arms. Alas, he tripped and the marbles flew everywhere, leaving the other kids to rush and seize whatever they could.

Kym has many anecdotes to share about his childhood. While they may sound funny,  these incidents left a dent in his life, which laid the foundation for his entrepreneurial journey. For instance, there was this time when his mom asked him what he wanted to be when he grows up. The boy who sold papers in school and amassed large quantities of marbles answered without batting an eyelash, “I want to be a dolphin trainer.” His shocked mother countered, “No. You’re going to be a lawyer.” And so, he trudged the path to becoming a lawyer. He loved the cases he worked on, but he later found out that his bigger passion lies in business. Still, he credits his experience as a lawyer for training him how to research, and how to structure and articulate his thoughts, which he applies to many facets of his life, including business.

Then again, Kym didn’t go after his passion in the onset. He was just starting to practice law and was travelling in South America when he met a freak accident. The car he was a passenger in drove off a cliff. Scenes from his life flashed before his eyes – him hugging his mother, devising games with his kid sister, spending time with his closest friends – and he thought it was going to be his end. Luckily, the car landed on a tree and he survived the ordeal. He was transported to an operating table and spent a year in recovery. That incident left a significant impact on his life because it made him realise that life is short.

Kym declares, "Life goes by in a blink of an eye. So I want to make sure that if I dedicate my time to something, I want to dedicate it to something that makes my heart beat, something that I am truly passionate about, and something that I will stay awake for days-on-end to accomplish. I want to live a life that is intensely passionate and extraordinary in every possible way.”

It was then when he took a turn towards his passion and opted to take the business track where he was able to recognise the need to seek other people’s help. Growing up with his parents working multiple jobs and working incredibly long hours, Kym became independent at an early age. As a result, he never asked for anything and he did things on his own. That was his methodology at first until he found a better way of doing things. “In business, there are so many lessons, so many obstacles, and so many hurdles that if you try to solve everything yourself, it will take you an inordinate amount of time. What I learned was that there should be no fear in reaching out to someone who has achieved what I want to achieve, and to sit down with them and ask them to share their experiences or their nuggets of wisdom. This alone will save me years of learning the hard way myself.”

One particular nugget of wisdom he received from his parents, which he considers as a very important one, is the value of learning. “They've always said to me: In life, you can lose your house, your car, your money, your clothes, and all the material possessions that you have amassed. You can lose everything. But you will never lose what you have learned.” The idea of continuous learning has stuck with Kym his entire life as he has seen firsthand how learning can be transformative not only to one’s life but also to those that surround that person.

Wanting to take that idea a step further and as his way of honouring his parents, Kym planned to set up something that can encourage learning, one that will lead to changing the individual, those surrounding the individual, the community and, eventually, the world. From that seed of vision sprung WeTeachMe: home to Australia's best and most popular classes.

Along with three other friends, Kym co-founded WeTeachMe. As Kym would put it, they started on the smell of an oily rag. With basically nothing, these four individuals worked only on the idea that they could increase knowledge in the world by disseminating and democratising education. And being young, green entrepreneurs, they committed several mistakes along the way.

Throughout his entrepreneurial journey, Kym recognises that errors and miscalculations are part and parcel of the learning process. As Kym quotes George Naddaff, a serial entrepreneur and founder of New Boston Chicken, "No business, no problems. No problems, no business."

The biggest blunder Kym can remember was when they did not conduct customer research prior to launching the first WeTeachMe platform. There they were, pouring all their energy and spending sleepless nights designing and developing the initial website. However, after they launched their “baby” to the public, a month came and no one visited the site. It was heartbreaking, but more than that, Kym felt sad for the team. Sitting down with one of his mentors, Kym voiced his misery and asked where they went wrong. “Did you do any customer development?” he was asked. Learning from that, they sprang into action and talked to hundreds of customers before they launched the second platform. Only then they were able to see growth on their site. Now, they are the biggest school in Australia.

But did you know that this entrepreneur who loves learning often feels like he knows a little? “What I love about EO is that I constantly feel like I am the dumbest person in the room. It’s a feeling I have never quite shaken off, nor do I want to. I constantly feel like I have to run and chase to keep up with my peers. I love that feeling because that's when I'm most challenged and when I am most engaged.”

As much as he loves challenges, this lawyer-turned-entrepreneur also gets tired, so when things get tough and when business gets difficult, he goes back to his family, which he considers his fortress. He recalls the words of entrepreneur, educator and public servant, Warren Rustand, “No success in life compensates for failure in the home.”

And that’s what makes him unrelenting. “I am not afraid to put myself out there, grab risk by the proverbial horns, try new things, and leap in all-guns-blazing. But, I cannot take credit for this, because behind that is a very strong family that believes in me, and supports me in every single thing that I do. For me, even though I may be taking a risk, I like to think of it as taking a risk from a position of strength.”

Kym makes sure that he pays attention to four things that make up life as a whole: business, personal, family, and community. He puts a premium on his relationships in these various aspects of his life. In fact, relationships play a key role throughout his journey, and he gets recharged by conversing with people close to him or spending time with them. That same connection with people got Kym to sell his bits of papers when he was eight. “I found that my classmates bought the paper, not because of the product itself - the product was great, by the way - but mostly because of the relationship they had with me.”

He may have tripped and dropped his marbles, but Kym never gives up. Now, this man who loves learning has a company about learning, and he continues to learn in the process. There is no stopping Kym as he is unrelenting in his pursuit of excellence.

More of Kym Huynh on his LinkedIn profile. Read about WeTeachMe at https://weteachme.com/.